Volkswagen Financial Services Australia is a leading provider of competitive finance and insurance products to over 1200 retailers across Australia representing automotive brands within the Volkswagen Group including: Audi, ŠKODA, Bentley, Porsche, Ducati and Lamborghini and outside the Volkswagen Group - Jaguar and Land Rover. Nobody does finance better than our team of experts ensuring a positive customer experience at all times.
We believe our employees are key to our success and offer career advancement to grow your career across various divisions. Our people are recognised for their achievements and we have a team culture led by empathetic managers. Our EVP is testament to our continued commitment to retaining our staff and providing a fulfilling experience during their journey with Volkswagen Financial Services Australia. Our core value is integrity and we seek like-minded individuals to join our thriving business.
This role is responsible for taking inbound customer calls and processing their general requests about their automotive finance product. This role will also answer customer email queries and generate regular and ad hoc letters and statements.
Tasks:
Customer Service:
- Take inbound queue calls from customers and providing high level of customer service;
- Communicate with customers in a professional and friendly manner;
- Offer tailored solutions to remedy problems with accounts;
- Process customer requests efficiently and in a timely manner;
- Have solid knowledge of our T & C’s and should be confident in referencing.
Correspondence requests:
- Complete any customer requests for payout letters, statements, Amortisation schedules and copy on contracts.
Admin emails:
- Disburse admin emails to the operations staff for processing;
- Process unaddressed admin emails.
Manual direct debits:
- Daily process any debits previously arranged;
- Process promptly each day with no errors.
Education/Training/Experience
- Minimum 2 years’ experience in a customer service or inbound call centre role
- Qualifications in Financial Services is preferable but not essential
- Exceptional phone manner and able to deal with all types of personalities
- Excellent written and verbal communication skills
- Excellent time management
- Ability to work in a team environment
- A motivation to learn
Are you Driven by More?
When you join Volkswagen Financial Services Australia you become part of a professional and dynamic team structure that is the foundation for the company's current and future success. You will also be offered a competitive salary, the chance to contribute to our success and the opportunity to grow your career within a global brand.
If you meet the above criteria and would like to join our team click APPLY NOW!
Volkswagen Financial Services Australia is an equal opportunity employer in each jurisdiction that it operates. We encourage and value applications from all diverse perspectives, experience and backgrounds.
To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.
Successful applicants will be required to complete background checks through our external provider as a condition of employment.
