Volkswagen Financial Services Australia is a leading provider of competitive finance and insurance products to over 1200 retailers across Australia representing automotive brands within the Volkswagen Group including: Audi, ŠKODA, Bentley, Porsche, Ducati and Lamborghini and outside the Volkswagen Group - Jaguar and Land Rover. Nobody does finance better than our team of experts ensuring a positive customer experience at all times.
We believe our employees are key to our success and offer career advancement to grow your career across various divisions. Our people are recognised for their achievements and we have a team culture led by empathetic managers. Our EVP is testament to our continued commitment to retaining our staff and providing a fulfilling experience during their journey with Volkswagen Financial Services Australia. Our core value is integrity and we seek like-minded individuals to join our thriving business.
Purpose of the role:
Additionally, the role is responsible for identifying, researching and creating feasibility studies into new products and initiatives for VWFS Australia. The key objective of the role is the development of products, including current and new product and projects that ensure that VWFS Australia maximises its penetration into the captive and non-captive / Used market across multiple lifecycles.
Key responsibilities of the role:
Insurance Product Strategy & Development
- Design and launch embedded and standalone insurance products (e.g., comprehensive coverage, extended warranties, GAP insurance) tailored to customer segments and vehicle lifecycle stages.
- Collaborate with insurers, brokers, and legal teams to ensure compliance, scalability, and differentiation.
- Integrate insurance offerings into digital channels and dealer platforms to improve accessibility and conversion.
Loyalty Program Design & Optimisation
- Develop and evolve loyalty programs that reward customer behaviour across ownership, servicing, and repurchase cycles.
- Use customer insights and behavioural analytics to personalise rewards and drive retention.
- Partner with marketing, digital, and dealer teams to embed loyalty features into customer touchpoints and digital experiences.
Non-Asset Based Income (NABI) Initiatives
- Lead the development of NABI products such as subscription models, digital payment solutions, and ancillary services (e.g., maintenance plans, roadside assistance).
- Identify and evaluate new revenue streams that do not rely on asset financing, enhancing profitability and customer lifetime value.
- Explore partnerships with fintechs, Insurtech, and mobility platforms to co-create future-ready financial solutions.
Product Strategy & Lifecycle Management
- Develop and execute product roadmaps for financial services including loans, leases, fleet financing, and ancillary offerings.
- Align product strategy with OEM, dealer, and customer lifecycle goals.
- Conduct market research and competitive analysis to identify innovation opportunities and white space.
Cross-Functional Leadership & Governance
- Collaborate with legal, compliance, credit, risk, operations, and IT to ensure product feasibility and regulatory alignment.
- Present business cases, product updates, and performance insights to senior leadership and stakeholders.
- Drive alignment across internal and external partners to ensure timely and successful product delivery.
Key requirements for the role:
- Motor Finance experience, ideally with a captive organisation. Experience in business development, Sales, marketing and product development related fields is highly desirable.
- Tertiary qualifications in Business, Marketing or related field desirable.
- Strong strategic, commercial and financial acumen supported by sound commercial judgment with well-developed conceptual, analytical and problem solving skills.
- Proven experience in negotiating and influencing decision makers at a senior management level; including customers, dealers and group brands.
- Experience in negotiating supplier arrangements & relationships.
- A developed understanding of statistical and demographic analytics with an ability to produce relevant supporting data
- Ability and experience in managing multiple projects and business initiatives simultaneously.
- Effective listening abilities and be able to make strong judgement calls.
- Project Management & Process Improvement Skills desirable.
